AKJ
Career

Technical Support Analyst (Trading Operations)

AKJ Group

About AKJ

AKJ has established a long track record of success in the asset management and fintech space, with clients in 35 countries, $2B in ecosystem assets, and five regulatory jurisdictions, along with being an eight-time recipient of HFM's Best Hedge Fund Platform award.  But we are only getting started and are now at a pivotal moment as we build the foundation for the next era of asset management.  


AKJ is redefining how asset management work gets done. As 24/7 markets, agentic AI, and tokenisation reshape an industry most legacy providers can't keep pace with, we are developing the AKJ Intelligence Stack: the first AI-native, integrated platform combining regulated infrastructure, agentic orchestration, and embedded execution within one architecture. We are also the only regulated, execution-grade alternative to the AI vendors now entering asset management.  AKJ has a regulatory moat that would require years to replicate — with a staged plan to help shape the industry's next decade.  


We are looking for exceptional builders, thinkers and operators who want to work at the intersection of frontier AI and regulated finance – people that can see the future and want to help shape it.  We look forward to the prospect of you joining our team!  


The role: 

AK Jensen's execution desk in Oslo handles orders in global cash equities, futures, options and other derivatives for a book of institutional clients, routing to a panel of executing brokers over FIX.  Market-hours shift, aligned to European market open — early start (desk ready before the 08:00 CET cash-equity open) through to US market close; Rota / on-call participation.


This is a hands-on, first point of escalation role with two remits: 

  1. Desktop / end-user support for the Oslo office supporting the AKJ Orbital platform  
  2. Connectivity, alert monitoring and L2 triage for the execution desk — keep the order flow visible and healthy, catch problems early, and get the right issue to the right person fast so execution desk can manage client orders expeditiously. 


You are the desk's first point of escalation for anything that isn't working. The desk is empowered with tools for initial triage and although you won't be expected to fix the trading platform's internals, you'll be expected to spot, triage, follow the runbook, resolve the routine, and escalate the rest cleanly, with enough context that L3 can act immediately.  

This is a hands-on floor-support and forward deployed engineer role for someone who is calm under pressure and comfortable next to traders during live markets. 


What you'll do: 

Trading connectivity & L2 monitoring / triage monitoring / triage 

  • Watch the flow. Monitor the desk's operational dashboards and alerts and technical performance metrics using AI tools to pick up on trends before they become problems   
  • Own the alert functionality. De-dupe and track alerts (desk UI + Slack), following the alert taxonomy and runbooks: 
  • Escalate cleanly. When it's beyond L2, hand off to L3 (platform engineering / SRE) or to the relevant broker/vendor support or conformance desk — with a clear, evidenced summary (which session, when it started, what you've checked, business impact). 
  • Use the FIX message search and monitoring tooling (Grafana / Prometheus dashboards, session status, message search) to gather evidence — read and interpret, not re-engineer. 

Desk & trader support3. Desk & trader support 

  • Be the execution desk’s first port of call on the floor when their preliminary triage has not found an early solution: translate "my order isn't going out" into a concrete, fully triaged issue, and keep the desk informed on status and ETA. 
  • Coordinate with the wider TechOps/ops team on client order-flow requests (e.g. routing, limits, session-window queries) — routing them to the correct owner and tracking to closure. 
  • Be ready to support pre-market readiness checks (sessions up, dashboards green) so the desk starts the day without drama, and assist with end-of-day wind-down. 
  • Keep runbooks, contact lists (NOC / broker / vendor / onboarding) and known-issue notes accurate from what you learn on the floor. 

Process & continuous improvement. Process & continuous improvement 

  • Contribute to and follow incident, monitoring and client-request runbooks; flag gaps. 
  • Capture recurring issues and suggest improvements to alerts, dashboards and first-line procedures. 
  • Participate in incident communications and post-incident notes. 

 

What we're looking for: 

Essential 

  • 1–3 years in an L1/first-line IT or desktop support role, ideally in a financial, trading or other time-critical / 24x5 environment. 
  • Solid desktop fundamentals: Windows (and macOS an advantage), Active Directory / identity, networking basics (DNS, DHCP, VPN, TCP/IP), Office/collaboration tooling, ticketing systems. 
  • Working knowledge of FIX — comfortable with FIX sessions and the concepts you'll triage daily: 
  • Calm, methodical triage under live-market pressure — able to prioritise, keep a clear head when the desk is loud, and communicate status crisply. 
  • Strong service mindset and communication: comfortable working shoulder-to-shoulder with execution desk and translating between "business impact" and "technical cause". 
  • Comfortable reading dashboards and monitoring/alerting tools and following runbooks precisely; disciplined about logging, evidence and escalation. 
  • Fluent Norwegian and English (spoken and written). 
  • Eligible to work in Norway; able to work the early-start market-hours shift and be on-site in Oslo. 

Desirable: 

  • Exposure to electronic trading / capital-markets operations, an execution or trading desk, or a brokerage/buy-side/sell-side technology environment. 
  • Hands-on FIX experience beyond the basics — supporting FIX connectivity in production, working with FIX engines/gateways, or certifying/onboarding counterparty sessions. 
  • Familiarity with observability tooling (Grafana, Prometheus/Alertmanager, log/message search) and Slack-based alerting/ops workflows. 
  • Understanding of European market structure, market hours, and venues (Euronext incl. Oslo, Nordics, and the major global equity markets). 
  • Basic scripting/command-line comfort (e.g. for connectivity checks) and ITIL-aligned service awareness. 

Nice to have: 

  • Prior work with executing brokers or connectivity/colocation providers. 
  • Experience supporting a platform migration / cutover (parallel-run, go-live)